Unhappy or the product not what you wanted? We gladly accept returns and exchanges.
- Contact us within 14 days of delivery. Item will be taken care of in 1-3 days.
- Ship items back within 30 days of delivery. Buyer will be responsible for the shipping cost unless your product arrives defective.
Returns and exchange details
We want you to be 100% satisfied! If for any reason you are unhappy with your product, please return it to us within 14 days of receiving the order. Simply mail your unused portion back to us (buyer responsible for shipping charges) and we'll refund you the full price of the item being returned (minus shipping charges). Before you return an item, please check with us to see if we can meet your needs with another product. We will give you a credit of the amount of the previous purchase to go towards the new purchase. Many times we can adjust our products by adding something to suit your needs.
Unless they arrive damaged or defective, the following items cannot be exchanged or returned:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Simply Owl Natural LLC